This Refund Policy describes how wildatheart (600 California Street, 11th Floor, San Francisco, CA 94108, USA) handles cancellations and refunds related to quote requests and any purchases arranged through us via wildatheart.top.
1. Free quote requests
Submitting a quote request on our website is free. There is nothing to refund for form submissions alone. You may ask us to close your inquiry at any time by emailing [email protected].
2. When a purchase is made
If you later buy an appliance through wildatheart or a partner we introduce:
- The order confirmation, invoice, or partner checkout terms control pricing, delivery fees, and return windows.
- Manufacturer warranties apply according to the product documentation.
- Where wildatheart collects payment directly, sections 3–6 below apply.
3. Cancellation before delivery
If you cancel an order before the appliance has shipped or left the warehouse, we will refund amounts you paid to wildatheart, minus any non-refundable special-order or restocking fees disclosed at checkout (if any). Refunds are typically processed within 5–10 business days to the original payment method.
4. Returns after delivery
- Unopened appliances in original packaging may be eligible for return within 14 days of delivery, subject to inspection.
- Opened, installed, or damaged-by-customer units may be ineligible or subject to a restocking fee (up to 15%) plus return freight.
- Custom, clearance, or special-order items are final sale unless defective.
To start a return, email us with your order number and photos if the item arrived damaged.
5. Defective or damaged on arrival
If an appliance arrives defective or damaged, contact us within 48 hours with photos. We will arrange repair, replacement, or refund in line with carrier and manufacturer processes. Do not install a visibly damaged unit.
6. Installation & haul-away fees
Labor, haul-away, and similar service fees are refundable only if the service was not performed. Once completed, those fees are non-refundable.
7. Chargebacks
Please contact us before filing a payment dispute so we can resolve the issue. Unresolved chargebacks may affect future quote eligibility.
8. How to request a refund
Email [email protected] with:
- Full name and order / quote reference
- Reason for cancellation or return
- Preferred resolution (refund, exchange, repair)
Mailing address: wildatheart, 600 California Street, 11th Floor, San Francisco, CA 94108, USA
9. Changes
We may update this policy. The date at the top shows the latest revision.